As we state in our mission, our goal is to educate and empower parents, teachers, and other volunteers so that they can help children enjoy the natural wonders our planet has to offer, and learn how to preserve those wonders for future generations. We will never achieve that goal if we leave a trail of unhappy customers. To that end, we offer a 30-day money-back guarantee on everything we sell.
BEFORE RETURNING ANYTHING, we ask that you please request a RETURN AUTHORIZATION NUMBER via e-mail at customerservice@gigglemoose.com. Packages returned without a Return Authorization Number CANNOT BE ACCEPTED. All returned merchandise must include the original box and paperwork. We will credit your account if the returned merchandise is in saleable condition.
All claims for damaged or defective merchandise, or missing items, must be made within 10 days.